Agri-Trak.com Stripe Fulfillment Policy
This policy outlines how agri-trak.com manages subscriptions, refunds, and related processes using Stripe as the payment processor.
1. Subscription Fulfillment
Automatic Renewal
Subscriptions automatically renew at the end of each billing cycle unless the customer cancels before the renewal date.
Customers will receive a notification email 7 days before the renewal date.
Payment Processing
All payments are processed securely through Stripe.
We accept major credit cards and other payment methods supported by Stripe.
Subscription Activation
Access to Agri-trak.com services is granted immediately upon successful payment.
New customers will receive a welcome email with login credentials and setup instructions.
Recurring Payments
Subscriptions are billed according to the chosen billing frequency (monthly or annually).
All prices are in USD and include applicable taxes.
Subscription Confirmation
Customers receive a detailed confirmation email upon successful payment.
The confirmation includes subscription terms, billing cycle, and next payment date.
2. Refunds and Cancellations
General Refund Policy
Refunds are not provided for services that have been accessed.
Unused portions of annual subscriptions may be eligible for prorated refunds.
Exceptions
Service interruptions exceeding our SLA (99.9% uptime)
Technical issues preventing service access
Billing errors or duplicate charges
Cancellation Policy
Customers can cancel their subscriptions at any time through their account dashboard.
Cancellation requests can also be submitted via email to support@agri-trak.com.
Cancellation Effective Date
Cancellations take effect at the end of the current billing cycle.
No prorated refunds for partial months.
3. Service Level Agreement (SLA)
Uptime Guarantee
We guarantee 99.9% uptime for our core services.
Service credits will be issued for downtime exceeding SLA thresholds.
Refund Eligibility
Extended service outages may qualify for refunds as per our SLA.
Refund amounts will be calculated based on the duration of the outage.
4. Fulfillment Confirmation
Email Notifications
Payment confirmations
Subscription updates
Service status notifications
Important account changes
Automated Processes
Real-time payment processing
Automated subscription management
Instant access provisioning
5. Contact and Dispute Resolution
Contact Information
Email: support@agri-trak.com
Phone: 585-747-9532
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM EST
Dispute Resolution
All disputes will be addressed within 48 business hours.
We follow a fair and transparent resolution process.
6. Other Terms
Data Security
All payment information is encrypted and stored securely.
We comply with PCI DSS standards.
Regular security audits and updates.
Legal Compliance
We comply with all applicable laws and regulations.
International trade restrictions are strictly followed.
7. Modifications
Policy Updates
This policy may be updated periodically.
Customers will be notified of significant changes 30 days in advance.
Continued use of the service constitutes acceptance of policy changes.
Last Updated: June 1, 2025 Version: 1.0